Frequently Asked Questions (FAQs)

1. What are your provided services?

  Hanul services offers the following–korean bank transfer service, purchasing assistance service, box-sharing and group / bulk orders.

2. How much is the fee for availing your service?

  Quotation is free. We only charge a minimal fee of 50PHP or 5% depending on the service availed. For more specific info, kindly check the specific service you’re interested.

3. I saw your product / catalog page, can I request a specific item not on your list?

  Sure! Any item is okay as long as it is not too bulky and/or considered as cargo restricted items. Please email us or contact us using the link below to request. Note: If the product requested is either a recently added item or still under a pre-order in Korea, the transaction will fall under the Group Order, otherwise if not, it will fall under our Purchsing Assistance and Box – Sharing service.

4. What are the cargo restricted items?

  These includes the following:

• Illegal drugs

• Cash

• Money order / postal order

• Credit card / sim card / prepaid cards

• Firearms / firearm parts & accessories / explosives / toy guns

• Firecrackers

• Ivory Jewelries

• Products made from animal skins

• Antiques

• Pornographic materials

• Fake leather goods

• Native bags made from plant products

• Tobacco / cigar Cigarette

• Perishable products

• Pirated CDs / ACDs

• Gamble items (i.e. playing cards)

• Publications, films and video tapes

• Product made from pigs

• Gases

• Flammable liquid

• Flammable solids

• Toxic materials

• Infectious substances

• Corrosives

• Poisonous materials

• Radioactive materials

• Plants Products – product derived from plants either in their natural or processed form.

• Planting Materials – Refer to seeds, fruits and parts of aggregate fruits for planting . These also include cuttings, rhizomes, bulbs and corns, grafts, leaves, roots, scions and other that are capable of propagation.

• Plants – refers to living plants or seedling.

5. Can I order plushies?

  Small to mid size plushies are accepted however for too bulky plushies, we cannot accept it unless the client/customer agrees to pay the shipping fee of the item from Korea to PH. Note: Vacuum sealed add on service is not yet available therefore shipping of bulky plushies are not recommended as it will cost alot for the client/customer.

6. How do I check updates?

  For service updates, the client will be receiving updates through email. However, for order updates, the customer may check our tracking page at https://hanulsvcs-orderupdate.carrd.co from time to time. Once all orders under the batch has been consolidated, the customer will then start to receive updates through sms.

FAQs will be updated regularly. If your question isn”t in the above list, please don’t hesistate to contact us.